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2. Trusting Teams | THE 5 PRACTICES

2. Trusting Teams | THE 5 PRACTICES

How do we create an environment in which our people can work at their natural best?

Leaders are not responsible for results, they’re responsible for the people who are responsible for the results.

This is the second of The 5 Practices outlined in THE INFINITE GAME.

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Simon is an unshakable optimist who believes in a bright future and our ability to build it together. Described as “a visionary thinker with a rare intellect,” Simon teaches leaders and organizations how to inspire people. With a bold goal to help build a world in which the vast majority of people wake up every single day feeling inspired, feel safe at work, and feel fulfilled at the end of the day, Simon is leading a movement to inspire people to do the things that inspire them. Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and Find Your Why. His new book, The Infinite Game, will be released in 2019.

Simon’s WHY: To inspire people to do the things that inspire them so that, together, each of us can change our world for the better.

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  1. How unfortunate that you used the gate agent story to try and make your point. Can you imagine a worse job? If you have flown you are well aware that no one is more entitled than someone with a boarding pass in their hands. That poor agent has to try and deal with it every minute of every day. How come you didn't ask the entitled passenger, who thinks they are above protocol, why they think they can get on the aircraft when their row assignment hasn't been called? If I was in that lounge that is the person who would be feeling my ire, not the poor agent.

  2. Trust no one. This dude is full of shit. Only and entitled fool would actually believe this. It’s literally you against everyone else. And if you haven’t worked this out yet, you will after you’ve been stabbed in the back, by one of your “trust team” just so they can take your spot in the line.

  3. Simon says:
    – the leadership environment will hugely impact the performance of their team
    – no trust = the team shows up and fake, lie and hide mistakes for fear of punishment
    – in a trusting team people admit mistakes and their need for help without any fear of retribution
    – leadership is not about being in charge. It is about taking care of those in your charge.
    – poor service is often due to team members being scared of breaking the rules.

  4. What happens when you have a few bad apples that just won’t focus on their work. Every time you don’t look they get to distract others and not focus on any work?

  5. The only thing in this video I disagree with is the airline example. You're in group six and you know it, Carl, sit down and wait your turn like an adult.

  6. During an intense meeting with my manager and the other assistant manager, in which I was trying to advocate for and defend my team's performance and explain the role that trust of management plays in a team's performance, the other assistant manager flipped it on me (as if I hadn't been the one to bring up the lack of trust that permeates the entire establishment) they said my team was under performing because they don't trust me and that the way they gained the teams trust was by being the best at everything. I am still trying to see how that is a trust building practice. While I do see the value in a team seeing the tasks performed in their most efficient and expedient capacities and the importance that a team trusts the leader's competence at tasks they are training other's for, in this context, the other AM's performance is weaponized against people. They are constantly comparing the time it takes them to the time it takes the team members suggesting that they are falling short, all but one of which have been there for less than a year.

  7. "It is a leader's responsibility to set the environment …" Oh, my. Taking care of the people in our business is a high calling. If we just focus on our clients or customers we will surely miss the real joy of it all. Thanks, Simon Sinek!

  8. Wow this message is so profound I really enjoyed listening to your thoughts and they are very true. How do we change our actions to make our team members feel this way. This is the kind of leader I want to be.

  9. Everything about this should be required reading for all managers. I’ve been getting my managers to watch this, and trying to live it myself. Thank you, Simon.

  10. ive got fired 3months ago for doing just my job , i was a head receptionist 'hotel' the guest doesnt want to stay in our hotel because the hotel or room she didnt like it , now the guest cancel it but i waive all the fees cancelation of free charges , and the manager fired me she doesnt have any experience of hotel and she fired me because she wants to put someonelse she know on my position but jesus i thank that as a blessing in disguise because i would never push the career i want and i would not be a successful if she didnt fire me i will def still there and sorrounded with bunch of idiots staff

  11. Subject : No incentive for team work to students in education system
    We need admission or college exam to be given in teams so teamwork has value in students mind. otherwise they don't have incentive to work in team.
    We need to give incentive to students to work in team. because in early age if they don't learn team work and they don't have incentive to do team work , then you will have depressed and selfish future generation.
    Youth overestimate their talent and underestimate the importance of team work and trust building, and trust did not build in short time. So practice of trust building is needed for a better future of young generation.

  12. 2:593:183:31 feel that Big Tech/etc needs more of this mindset smh
    2:593:183:314:075:506:17 idk sounds eerily on par to Big Techs issues within the 21st century smh.
    5:507:02 – such as but not limited to: Big Tech issues of the 21st century imo
    5:508:21 bare minimums solutions are legislate, regulate, enforce , etc
    Thanks for spending the time to create and share this content perspective!

  13. 2:593:183:31 idk feel that Big Tech/etc needs more of this mindset smh
    2:593:183:314:074:415:506:17 idk sounds eerily on par to Big Techs issues within the 21st century smh.
    5:507:02 – such as but not limited to: Big Tech issues of the 21st century imo
    5:508:21 bare minimums solutions are legislate, regulate, enforce , etc
    Thanks for spending the time to create and share this content perspective!

  14. I use to pack lunch everyday for Beth after allowing her to use my brand new ford focus 2014 for work as Aakash Patel and his team of liars manipulated everything to steal my money and force my fiancé to work so you could have intercourse with her. Great work team. It’s over. Goodbye

  15. This video made me see bad work environments from a different perspective and how much power a leader has. Thank you so much for sharing your knowledge with us

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